Contact Information
General Contact Information
The ITS Department and IT Help Desk are located in the Library Building, room L1700.
Matt Dempsey, Director of Technology
(952) 487-8469
matt.dempsey@normandale.edu
Michele Grosser, Associate Director of Technology
(952) 487-8183
michele.grosser@normandale.edu
For General Information, please contact our Office Manager:
Svitlana Melnichuk, IT Office Manager
(952) 487-8176
svitlana.melnichuk@normandale.edu
Student Computer Center and Help Desk
The Student Computer Center and Student Help Desk are located in the College Services Building, 3rd floor, room C3022.
Students have access to knowledgeable Help Desk staff who offer basic support for both hardware and software.
(952) 487-8180
Please link to the Student Computing Services website for more information.
Faculty and Staff IT Help Desk
The Faculty and Staff IT Help Desk is available to faculty and staff for assistance and questions with a variety of technical services. Students should contact the Student Computer Center Help Desk for assistance.
The Faculty and Staff IT Help Desk is located in the Library Building, room L1700A (just inside the ITS Offices area).
Normandale Faculty and Staff may contact ITS using the TechServ email address (below) for non-emergencies, or by calling the IT Help Desk for emergencies:
(952) 487-8181
techserv.techserv@normandale.edu
Information Technology Services Staff Members
*If you need to make a Service Request, please contact the appropriate Help Desk. If you have general questions, please contact the IT Office Manager. Please do not contact IT staff directly for technical assistance.
Alexander Vasquez, IT Specialist
(952) 487-8180
alexander.vasquez@normandale.edu
Amy Lau Fong, Senior Application Architect
(952) 487-8186
amy.lau_fong@normandale.edu
Bilal Dameh, Instructional Technologist/Help Desk
(952) 487-8179
bilal.dameh@normandale.edu
Chuong Nguyen, Network Administrator
(952) 487-8152
chuong.nguyen@normandale.edu
Dan Conklin, Digital Media Developer
(952) 487-8165
dan.conklin@normandale.edu
Deb Miller, Senior Computer Center Supervisor
(952) 487-8182
debra.miller@normandale.edu
Don Jerkovich, Database Administrator
(952) 487-8170
donald.jerkovich@normandale.edu
Harold Liebersbach, Senior Network Engineer
(952) 487-8190
harold.liebersbach@normandale.edu
Helen Cech, Digital Media Developer
(952) 487-8172
helen.cech@normandale.edu
Kelly Jacobson, Computing Services Coordinator
(952) 487-8168
kelly.jacobson@normandale.edu
Kris King Benson, Project Coordinator
(952) 487-8188
kris.king_benson@normandale.edu
Lynne Figg, Web Analyst
(952) 487-8169
lynne.figg@normandale.edu
Matt Dempsey, Director of Technology
(952) 487-8469
matt.dempsey@normandale.edu
Matthew Netland, Hardware Asset Manager
(952) 487-8167
matthew.netland@normandale.edu
Michele Grosser, Associate Director of Technology
(952) 487-8183
michele.grosser@normandale.edu
Peter O'Dell, IT Specialist
(952) 487-8171
peter.o'dell@normandale.edu
Roland Maine, Instructional Media Specialist
(952) 487-8189
roland.maine@normandale.edu
Scott Schlenker, Computer Center Supervisor
(952) 487-8184
scott.schlenker@normandale.edu
Slava Portnov, Application Architect
(952) 487-8185
slava.portnov@normandale.edu
Steve Wyffels, Instructional Media Coordinator
(952) 487-8166
steve.wyffels@normandale.edu
Svitlana Melnichuk, IT Office Manager
952-487-8176
svitlana.melnichuk@normandale.edu
Sue Tischendorf, Software Asset Manager
(952) 487-8187
sue.tischendorf@normandale.edu
Tam Huynh, IT Specialist
(952) 487-8173
tam.huynh@normandale.edu
Thang Nguyen, Web Developer
(952) 487-8177
thang.nguyen@normandale.edu
Trevor Christensen, Instructional Media Support
(952) 487-8162
trevor.christensen@normandale.edu
Vin Bui, Computer Center Assistant
(952) 487-8180
vin.bui@normandale.edu
