Current Normandale students and employees can access the Library's online sources. You will be prompted to sign in with your 8-character StarID and your StarID password before you can see the Library's online sources. Guests on campus can ask for a temporary walk-in access password to use on campus only.
Use your StarID and StarID password to login and access library databases. This is the same username and password you use to access D2L. Only current Normandale students and current Normandale employees can access library databases using StarID.
If you repeatedly get a password error message when logging in:
Still can’t login? Ask a Librarian for help. When you contact us, include your StarID and what steps you have tried so far.
If you see a “Page cannot by displayed” or similar error, you may have a problem with your Internet connection settings or browser security settings. Your workplace may have high Internet security settings that block you connecting to our databases. Your home or workplace computer may have a personal firewall or high browser security settings. If possible, adjust your settings, clear your browser cache, and try again. If needed, check that your browser accepts cookies and has JavaScript enabled. Follow these instructions for clearing your browser cache and enabling JavaScript and cookies.
Can't access a database? Ask a Librarian for help. When you contact us, give us the error message and details about the problem. Screenshots and screen videos are helpful, too!
Sometimes ad block extensions cause problems in our databases. If you have an ad block extension in your browser, disable it and try loading the page again. If that doesn't solve the problem, clear your browser cache — or use a different browser — and try again. Follow these instructions for clearing your browser cache and enabling JavaScript and cookies.
Can’t solve the problem? Ask a Librarian for help. When you contact us, give us the error message and details about the problem. Screenshots and screen videos are helpful, too!
We recommend adding the LibKey Nomad extension to your browser to make getting to article PDFs faster.
Look for links to PDF, PDF Full Text, HTML Full Text, Download, or similar words. These links will take you to the full article.
Or, look for a Find Full Text link (or a similar link). Click the Find Full Text link, and our system will try to find the article in our other databases. You will go to a new page for the article in our library search system. If we have access to the article in another database, a link to that database will appear in the View Online section of the page. Click the database link to go to the article.
If we don’t have access in another database, you will see a blank space in the How to Get It section of the page. If you want us to get a copy of the article for you from another library, click the Sign In link to request it from another library.
Need help accessing the full article? Ask a Librarian.
You might see this error in EBSCOhost, ProQuest, or other databases when the system fails to link directly to the article.
Often, you can still find the article if you search for it. Search that database using the article title and author name.
Need help finding the article? Ask a Librarian.
It’s frustrating when technology doesn't work! If you are having problems using online library sources, Ask a Librarian for help.
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